Frequently Asked Questions
Everything you need to know about your luxury experience at Devan's Diamond Co.
How do I know the diamonds are authentic?
Every piece at Devan's Diamond Co. comes with a certificate of authenticity. Our natural diamonds are GIA certified, and our lab-grown options are IGI certified to ensure the highest standards of clarity, cut, and color.
What is your shipping and insurance policy?
We offer complimentary, fully insured overnight shipping on all domestic orders over $500. Your package will require a signature upon delivery to ensure your jewelry arrives safely.
Do you offer custom jewelry design?
Yes, our master jewelers specialize in bespoke creations. You can schedule a virtual consultation to select your stones and setting, and we will provide a 3D render before handcrafting your unique piece.
What is your return and exchange policy?
We offer a 30-day return window for a full refund or exchange, provided the item is in its original, unworn condition with all security tags intact. Custom-designed pieces are final sale.
How should I care for and clean my diamond jewelry?
To maintain brilliance, we recommend cleaning your jewelry with a soft brush and mild soapy water. We also offer one complimentary professional deep-cleaning and inspection service per year for all our clients.
Do you provide financing options?
Yes, we partner with specialized luxury financing providers to offer flexible monthly payment plans, allowing you to secure your dream piece today and pay over time.